Discover more in our FAQ
How long does shipping take?
How long does shipping take?
Switzerland: 2–3 business days (A-Post: 1–2). EU, Norway, US and Australia: 9–12 business days. For pre-orders, delivery time counts from the day your order ships.
Do you ship internationally?
Do you ship internationally?
Yes – we ship to Switzerland & Liechtenstein, all EU countries, Norway, the United States and Australia. Free shipping when you order two MelonFrames.
What payment methods do you accept?
What payment methods do you accept?
Credit and debit cards (Visa, Mastercard, American Express), PayPal, TWINT, Apple Pay, Google Pay and Shop Pay. Depending on your country, further local methods are shown at checkout.
What is the return policy?
What is the return policy?
Switzerland: 30-day voluntary return – full refund for unopened frames. Return shipping is paid by the customer. EU customers have a 14-day statutory right of withdrawal. Details: Shipping & Returns
Do I need Wi-Fi for MelonFrame?
Do I need Wi-Fi for MelonFrame?
Yes. MelonFrame connects to your Wi-Fi network (2.4 GHz) to communicate with the MelonFrame app on your phone.



