It takes 1-3 business days in Switzerland for standard shipment, and 7-12 business days to ship to 27 European union countries.

Yes, at the moment we ship to Switzerland and 27 European countries including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.

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Yes, MelonFrame uses your WiFi network to communication with the MelonFrame phone app.

Yes. MelonFrame is covered by a 2-year legal warranty for consumer purchases, covering manufacturing defects and products that are faulty.

If your MelonFrame has a covered issue, please contact us and we will work with you on an appropriate remedy, such as repair, replacement, price reduction, or refund, depending on the situation and applicable law.

We may also provide over-the-air (OTA) software updates to improve functionality, security, and stability and to address software bugs where possible. OTA updates are provided in addition to, and do not limit, your legal rights. For details, please check our policy. https://melonframe.com/pages/warranty-policy