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Support

Online Manual

Set up your MelonFrame

Follow these steps the first time you use your frame.

  1. Power on the frame. After unboxing, switch the back toggle to ON. A QR code for Wi‑Fi setup appears on the display.
  2. Download the app. Install the MelonFrame app from the Apple App Store or Google Play.
  3. Connect to your Wi‑Fi. Open the app, tap the “+” in the top right, select menu option "Add a frame", scan the QR code shown on the frame, choose your Wi‑Fi network, and enter the password.
  4. Wait for confirmation. The app confirms when Wi‑Fi is connected and your frame is added successfully.
Tip: Keep the frame near your router during first-time setup if the Wi‑Fi signal is weak.

Create playlists and send photos

MelonFrame uses playlists to organize what appears on your frame.

Create a playlist

  1. Open the MelonFrame app.
  2. Tap “+” in the top right to add a playlist.
  3. Enter a playlist name and save it.

Add photos

  1. Open your new playlist.
  2. Tap “+” inside the playlist.
  3. Select images from your phone.

Edit a playlist

  1. Drag images to reorder them.
  2. Add more photos at any time.
  3. Delete photos you no longer want in the playlist.

Send to frame

  1. Find the playlist you want to display.
  2. Tap Send to frame.
  3. Select the MelonFrame you want to update.
  4. The playlist is sent to the frame and the first image appears on the display.
Tip: Resend the edited playlist to your frame to sync your latest updates.

Schedule the Frame

1. In the frame card of the app, tap the three dots on the top right.

2. Go to Settings → Schedule.

3. Add when the frame should move to the next image.

For each schedule choose:

  • Time (e.g. 08:00 or 10:00)
  • Days (e.g. every day, Mondays only)

Examples:

  • Next image at 08:00 every day
  • Next image at 10:00 on Mondays

Add each schedule separately if you want multiple times or days.

Charging and specifications

Use the included USB‑C cable and a suitable USB power adapter.

Charging

1. Connect the USB‑C cable to the frame.

2. Connect the other end to a USB power adapter.

3. Use an adapter in good condition that matches the stated input requirements.

4. Green charging LED on means charging is in progress. When the battery is fully charged, the LED turns off. At that point, you may disconnect the USB-C cable.

Input 5V ⎓ 1.5A
Charging port USB‑C
Wireless Wi‑Fi 2.4GHz, 802.11 b/g/n
Max RF output power < 20 dBm
Battery 3.7V / 4000mAh Lithium‑Ion
Power adapter Not included

Mounting instructions

The MelonFrame can be hung on the wall or placed on a table. Thanks to the integrated sensor, when changing between a wall mount and table stand, the same portrait or landscape playlist will rotate automatically after refreshing the image.

Wall Mount

Use the two keyhole slots located on the back of the frame:

Landscape: Hang the frame using the keyhole slot on the top long edge.

Portrait: Hang the frame using the keyhole slot on the top short edge.

Tabletop Stand

Remove the metal rod from its storage groove on the back of the frame and insert it into the round holes:

Landscape: Insert the metal rod into the hole on the bottom long edge.

Portrait: Insert the metal rod into the hole on the bottom short edge.

Tip: The length of the keyhole slot allows you to easily slide and level your frame while it is hanging on the wall.

Safety information

Please read these precautions before using MelonFrame.

Indoor use only
MelonFrame is intended for indoor use only.
Keep away from water and heat
Keep the frame away from water, moisture, radiators, ovens, stoves, and strong direct sunlight.
Place the frame securely
Set the frame on a stable surface or mount it securely on the wall so it cannot fall.
Charge safely
Route the charging cable so it cannot be pulled or tripped over, especially by children. Use only CE-marked USB‑C chargers and adapters in good condition.
Battery warning
The device contains a rechargeable battery. Do not remove, open, puncture, burn, or short-circuit the battery.
Repairs and damage
Do not open or repair the device yourself. If it is damaged, switch it off immediately and contact MelonFrame support.
Children and cleaning
Keep the product, bags, and small accessories away from children under 3 years old. Clean with a soft, dry cloth only.
Recycling
Do not dispose of MelonFrame with household waste. Use a local e-waste recycling collection point at the end of the product’s life.


Troubleshooting

The QR code does not appear on the display with first power-on
  • Make sure the back power switch is set to ON.
  • Press the Reset button to restart the device. 
  • If the QR code still does not appear, charge the frame using the USB-C cable and try again later.
The app cannot find my frame during WiFi provisioning
Check that the QR code is visible on the frame, your phone camera has permission to scan, and the frame is powered on during setup.
Wi‑Fi connection fails
Make sure your Wi-Fi network is stable, within range, and has a strong signal. You can also reset your Wi-Fi network settings and make sure you enter the correct SSID and password.
My photos do not appear on the frame
Confirm that you tapped Send to frame from the correct playlist and selected the intended frame in the app.
Frame shows low-battery warning
Connect your MelonFrame to a power source using the charging cable. Green LED turns on to indicate charging is in progress. For best experience, we recommend fully charging the frame. LED turns off, when charging is complete. After charging, press Reset button to power on the frame.
Frame generates 3 long beep sounds and appears offline

This usually means the frame can’t connect to your Wi-Fi network.

  1. Check your Wi-Fi
    • Make sure your router is powered on and internet/Wi-Fi is working.
    • Move the frame closer to the router to ensure it’s within range.
  1. Restart the frame
    • Press the Reset button to restart the frame.
  1. If the 3 long beeps happen again after restart, your Wi-Fi SSID (network name) or password may have been changed.
    • Press the Wi-Fi Reset button to clear the saved old Wi-Fi settings. Wi-Fi reset works only when the frame is awake. (Press reset button to wake up the frame, if needed).
    • Then set up the Wi-Fi connection again.
Frame appears offline and can't be been waken up (double tap or Wake button)

Press the Reset button to restart and wake up the frame.

If the frame then plays 3 long beeps, it usually means it can’t connect to your Wi-Fi network. Please refer to the troubleshooting section above for Wi-Fi connection steps.

Display is white and nothing happens
Press Reset button to restart the device. If nothing happens, the battery is very low, please charge the frame immediately.
The frame is not charging
  • Check that the USB-C cable is fully inserted and that the USB power adapter is working properly.
  • Try a different power adapter if needed.
  • The green LED stays on while charging is in progress.
  • The green LED turns off when charging is complete and the battery is fully charged.
Green LED blinks
It indicates a battery fault. Please contact MelonFrame support at support@melonautomation.com.


Button functions

Use the buttons on the back of MelonFrame to wake, reset, or reconfigure the frame. The label on the back of MelonFrame identifies the controls from left to right: USB-C charging port, Wake button, Factory Reset button, Wi-Fi Reset button, Reset button, and the On/Off switch.

Wake button — Wakes the MelonFrame and establishes WiFi connection, so it can be controlled by the MelonFrame app. To activate, simply press and release the button.

Factory Reset button — Erases all images and restores the MelonFrame to its original factory settings. To activate, make sure the frame is awake, then press and hold the button for at least 10 seconds till a beep sound and QR code should appear. If not, press the reset button.

Wi-Fi Reset button — Clears the current Wi-Fi configuration so you can set up Wi-Fi again. To activate, make sure the frame is awake, press and hold the button for at least 10 seconds till a beep sound and QR code should appear. If not, press the reset button.

Reset button — Restarts or reboots the device. This button is also used to reboot the system or to power on the frame after it has been recharged following a low-battery shutdown.

On-Off switch — Masters power control. Keep this switch in the On position for normal use; the device will automatically enter deep-sleep mode to conserve energy. Only toggle to Off for shipping or long-term storage.