Support
Everything you need to set up, fill, and care for your MelonFrame.
Set up your MelonFrame in four steps.
Follow these the first time you use your frame. The whole process takes about three minutes — watch the video or follow along below.
Power on the frame
After unboxing, switch the back toggle to ON. A QR code for Wi-Fi setup appears on the display.
Download the app
Install the MelonFrame app from the Apple App Store or Google Play.
Connect to Wi-Fi
Open the app, tap “+” top right, choose Add a frame, scan the QR code, pick your network and enter the password.
Wait for confirmation
The app confirms once Wi-Fi is connected and your frame has been added successfully.
The controls on the back.
From left to right: USB-C charging port, Wake, Factory Reset, Wi-Fi Reset, Reset, and the On/Off switch.
Wake Press & release
Wakes the frame and re-establishes the Wi-Fi connection so it can be controlled from the app.
Reset Press & release
Reboots the device — also used to power on after a low-battery shutdown and recharge.
Factory Reset Hold & release
Erases all images and restores the original factory settings. Make sure the frame is awake, then hold for about 15 seconds until the QR code appears. If it doesn't, briefly press the Reset button and release — the QR code will then appear.
Wi-Fi Reset Hold & release
Clears the current Wi-Fi configuration so you can set it up again. Frame must be awake; hold for about 15 seconds until the QR code appears.
On / Off switch
Master power. Keep it On for normal use — it deep-sleeps to save energy. If the frame is asleep, wake it with the Wake button or a tap on the front, not this switch. Only switch Off for shipping or long-term storage.
Tap the frame to control it.
Beyond the buttons on the back, MelonFrame responds to taps the front mat or the top of the frame.
Front tap Single tap
Tap the front mat or the top of the frame once to wake it from sleep — you'll hear a beep to confirm.
Right side Double-tap
Double-tap the right side of the frame to show the next image.
Left side Double-tap
Double-tap the left side of the frame to show the previous image.
Create playlists and send photos.
MelonFrame uses playlists to organise what appears on your frame.
Create a playlist
Open the MelonFrame app.
Tap “+” top right to add a playlist.
Enter a name and save it.
Add photos
Choose the new playlist.
Tap “+” inside the playlist.
Select images from your phone.
Edit a playlist
Press the “…” on the playlist to edit it.
Choose to rename the playlist, drag images to reorder them, duplicate the playlist, or delete images you no longer want.
Send to frame
Find the playlist to display.
Tap Send to frame — the frame needs to be awake first.
Select the frame — the first image appears.
Decide when the picture changes.
Set up events that tell the frame when to move to the next image — for example, every Monday at 09:00.
Open the frame's settings
Tap the frame's name to open its Settings.
Go to Schedule
Next to Schedule, tap manage.
Add an event
Tap “+” top right to create a new event.
Set days and time
Under Repeat on, pick the days, choose the Time, then tap Save.
Shows the next image every Monday at 09:00.
Charge with USB-C.
Use the included USB-C cable and a suitable USB power adapter in good condition that matches the input requirements.
Connect the USB-C cable to the frame.
Connect the other end to a USB power adapter.
Use an adapter that matches the stated input requirements.
A green LED means charging is in progress. It turns off when fully charged — you can then unplug.
The technical details, at a glance.
Everything you need to choose a charger and understand connectivity. For full safety guidance, see the section below.
| Input | 5V ⎓ 1.5A |
|---|---|
| Charging port | USB-C |
| Wireless | Wi-Fi 2.4GHz, 802.11 b/g/n |
| Max RF output power | < 20 dBm |
| Battery | 3.7V / 4000mAh Li-Ion |
| Power adapter | Not included |
Hang it on the wall or stand it on a table.
Thanks to the integrated sensor, switching between wall mount and table stand auto-rotates the portrait or landscape playlist after the next refresh.
Wall mount — landscape
Hang the frame using the keyhole slot on the top long edge.
Wall mount — portrait
Hang the frame using the keyhole slot on the top short edge.
Tabletop — landscape
Remove the metal rod from its storage groove and insert it into the hole on the bottom long edge.
Tabletop — portrait
Insert the metal rod into the hole on the bottom short edge.
Please read before using.
Indoor use only
MelonFrame is intended for indoor use only.
Keep away from water & heat
Avoid moisture, radiators, ovens, stoves and strong direct sunlight.
Place it securely
Set it on a stable surface or mount it so it cannot fall.
Charge safely
Route the cable so it can't be tripped over. Use only CE-marked USB-C chargers in good condition.
Battery warning
Contains a rechargeable battery. Do not remove, open, puncture, burn or short-circuit it.
Repairs & damage
Don't open or repair it yourself. If damaged, switch it off and contact support.
Children & cleaning
Keep bags and small parts away from children under 3. Clean with a soft, dry cloth only.
Recycling
Don't dispose of with household waste. Use a local e-waste collection point.
Find your issue, expand the fix.
Search a symptom or filter by category. Most issues are solved by a Reset or a Wi-Fi re-setup.
The QR code doesn't appear on first power-on
- Make sure the back power switch is set to ON.
- Press the Reset button to restart the device.
- If it still doesn't appear, charge the frame with the USB-C cable and try again later.
The app can't find my frame during Wi-Fi setup
My photos don't appear on the frame
Wi-Fi connection fails
The frame plays 3 long beeps and appears offline
- Check your Wi-Fi: confirm the router is on and the internet works; move the frame closer to the router.
- Restart the frame: press the Reset button.
- If the beeps return, your SSID or password may have changed — press Wi-Fi Reset (frame must be awake; press Reset to wake it), then set up Wi-Fi again.
Frame is offline and won't wake (double-tap or Wake)
Frame shows a low-battery warning
The frame is not charging
- Check the USB-C cable is fully inserted and the adapter works.
- Try a different power adapter.
- Green LED on = charging; LED off = fully charged.
Green LED blinks
Display is white and nothing happens
We're a small Swiss team — happy to help.
If the manual didn't solve it, send us a note with a short description of what's happening. We usually reply within 48 hours.
